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To establish Pro Ease as a trusted brand among young women in Tier 2 and 3 cities of India through a digital word-of-mouth campaign, while simultaneously increasing brand awareness and engagement.


  • - Building Trust

    In a market saturated with personal care products, Pro Ease needed to differentiate itself and gain the trust of its target audience - women aged 18 to 35 in Tier 2 and 3 cities. The challenge was to present the brand as authentic and reliable through unbiased reviews and testimonials.

  • - Raising Brand Awareness

    As a relatively new player in the market, Pro Ease faced the challenge of increasing its visibility and recognition among its target demographics. The brand needed to cut through the noise of competitors and establish a strong presence in the digital space.

  • - Reaching Tier 2 and 3 Markets

    Connecting with audiences in these cities required a nuanced approach, as traditional marketing methods might not be as effective or relatable.


To address these challenges, we developed a comprehensive influencer-based campaign leveraging the power of social media platforms, particularly Facebook and Instagram. The campaign strategy included:

  • - Influencer Collaboration

    We partnered with a diverse range of influencers who resonated with our target audience. These influencers were carefully selected based on their authenticity, engagement rates, and relevance to the Pro Ease brand values.

  • - Celebrity Endorsement

    We leveraged the star power of Kriti Sanon, Pro Ease's brand ambassador, to amplify the campaign's reach and credibility.

  • - Cross-Promotion Strategy

    We implemented a unique hashtag sharing mechanism where influencers and Kriti Sanon shared and engaged with each other's content, creating a network effect and enhancing the campaign's organic reach.

  • - Boosted Posts

    To ensure maximum visibility, we strategically boosted key posts from both influencers and Kriti Sanon, targeting our specific demographic in Tier 2 and 3 cities.

  • - Authentic Content Creation

    We encouraged influencers to create genuine, unbiased reviews and testimonials about Pro Ease products, fostering trust among their followers.

  • - Digital-First Approach

    By conducting the entire campaign in the digital realm, we were able to track, measure, and optimize our efforts in real-time.


The digital word-of-mouth campaign for Pro Ease yielded significant positive outcomes:

  • - Increased Trust

    The authentic reviews and testimonials from relatable influencers helped build trust among the target audience, as evidenced by increased engagement rates and positive sentiment in comments.

  • - Enhanced Brand Awareness

    The campaign resulted in a substantial increase in brand mentions, hashtag usage, and overall social media impressions, effectively raising Pro Ease's profile among the target demographic.

  • - Expanded Reach

    The combination of influencer content, celebrity endorsement, and boosted posts successfully penetrated the Tier 2 and 3 markets, reaching previously untapped audiences.

  • - Measurable Impact

    The digital nature of the campaign allowed for precise tracking of key performance indicators. We observed significant increases in follower growth, engagement rates, website traffic, and ultimately, sales conversions.

  • - Cost-Effective Marketing

    The influencer-based approach proved to be a cost-effective method of reaching and engaging the target audience compared to traditional advertising methods.

  • - User-Generated Content

    The campaign sparked a trend of user-generated content, with customers sharing their own experiences with Pro Ease products, further amplifying the brand's reach and credibility.


In conclusion, the digital word-of-mouth campaign successfully addressed Pro Ease's challenges by leveraging influencer partnerships, celebrity endorsement, and strategic social media tactics. This approach not only built trust and raised brand awareness among the target audience but also established Pro Ease as a relatable and trustworthy brand in the competitive personal care market of Tier 2 and 3 cities in India.

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